Privacy Policy

This Privacy Policy explains how Lux Concierge handles personal data in connection with its website and business coaching services. It describes what we collect, how we use it, when we share it, and the choices and rights available to users.

Data collected only as described in this policy

Your rights and options are detailed below

Questions handled via our contact channel

User Rights

Your Rights

Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion in appropriate cases, or restriction of certain processing. You may also object to some uses of your data where permitted by law. We may need to verify your identity before acting on a request.

Available rights may vary depending on the nature of the request and legal limits.

Requests

Submitting Requests

To make a privacy request, use the contact details in this policy and describe the data or issue involved. We may ask for information needed to confirm your identity and locate the relevant records. If we cannot fully honor a request, we will explain the reason to the extent required by law.

Requests are reviewed after identity verification and assessed under applicable law.

Data Retention

We keep personal data only for as long as needed to provide services, maintain records, resolve disputes, meet legal or accounting requirements, and support legitimate business operations. When data is no longer needed, we delete it, anonymize it, or otherwise handle it in a manner consistent with our retention practices and applicable law.

Retention periods depend on the purpose of collection and applicable legal obligations.

Policy Updates

Policy Changes

If we make material changes, we will update the policy on the site and may provide additional notice where appropriate. The revised version will apply from its stated effective date. We encourage users to review the policy periodically to stay informed about our practices.

We may revise this policy to reflect legal, operational, or service changes.

01 · Collection

Data We Collect

We may collect identifiers such as name and contact details, inquiry content, account or profile information if provided, business coaching preferences, payment or billing information where applicable, and technical data such as device type, browser information, log data, and usage patterns. We collect only the information needed to operate the site, respond to requests, and provide our services.

The categories of data collected depend on how users interact with the site and services.

02 · Sources

How We Collect Data

We receive personal data directly from you when you submit forms, send messages, book services, or otherwise communicate with us. We also collect certain data automatically through your use of the site, including device and usage information, and may receive limited information from service providers that support hosting, analytics, payment processing, or communications.

Information comes from users, site activity, and service-related communications.

03 · Cookies

Cookies and Similar Technologies

We may use essential cookies to support core site functions, preference cookies to remember selected settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent depending on their purpose. Similar technologies may be used for security, performance, and basic service improvement.

Cookie use is limited to standard operational and measurement purposes.

04 · Controls

Cookie Controls

You can usually control cookies through your browser settings and, where available, site-level preference tools. Disabling some cookies may affect site functionality, security features, or the accuracy of usage measurements. We do not rely on cookie settings to override legal or operational requirements that apply to essential cookies.

Browser settings and related tools may be used to limit non-essential cookies.

01 · Purpose

How We Use Data

We use personal data to operate and maintain the website, respond to inquiries, provide business coaching services, manage bookings or transactions, communicate with users, improve site performance, monitor security, prevent misuse, and comply with legal obligations. We may also use data to keep records, support internal administration, and enforce our terms or policies where applicable.

Processing is limited to operational, service, and compliance needs.

02 · Sharing

Service Providers

We may share personal data with vendors and other service providers that support hosting, analytics, communications, payment processing, security, and related operational services. These parties are expected to use the information only for the services they provide to us and to handle it under appropriate confidentiality and security obligations.

Service providers receive only the information needed to perform their functions.

03 · Legal basis

Legal Disclosures

We may disclose personal data when required to comply with law, court orders, regulatory requests, or lawful government inquiries. We may also share information to establish, exercise, or defend legal claims, or to protect the rights, property, or safety of Lux Concierge, our users, or others.

Disclosures to public authorities are limited to lawful requests and compliance needs.